Refund and Returns Policy
Overview
Our returns policy lasts 14 days from the date of delivery. If more than 14 days have passed since you received your order, we unfortunately can’t offer a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in its original packaging, with the seal intact.
Non-returnable items
For hygiene and safety reasons, we cannot accept returns on the following once opened or used:
Body lotions, oils, and butters
Lip and hair products (spritz, pomade, conditioners)
Body scrubs and soaps
Rose water and other liquid skincare products
Proof of purchase
To complete your return, we require your order confirmation or receipt.
Partial refunds
Partial refunds may be granted where:
An item shows signs of use but was not defective
An item is returned outside the 14-day window
An item is missing parts or packaging for reasons not due to our error
Refunds
Once we receive and inspect your returned item, we’ll notify you by email or WhatsApp whether your refund is approved. Approved refunds will be sent back via the original payment method:
M-Pesa refunds are sent directly to the phone number used for payment.
PayPal refunds are credited back to your PayPal account.
Refunds are typically processed within 5–7 business days once approved.
Late or missing refunds
If it’s been longer than expected, please check your M-Pesa messages or PayPal account first. If you still can’t locate it, contact us and we’ll help track it down.
Sale items
Only regularly priced items are eligible for refund. Discounted or promotional items are final sale.
Exchanges
We only replace items that arrive defective or damaged. If this happens, contact us within 48 hours of delivery with a photo of the item, and we’ll arrange a replacement or refund.
Shipping returns
If a return is approved, we’ll provide pickup or drop-off instructions. Customers are responsible for return shipping costs unless the item was defective or incorrect due to our error.
Need help?
Contact us on WhatsApp at +254790860075, or email us at admin@blossomwithlela.co.ke for any questions about refunds and returns.